Behind the Cup: Inside the Factory

Long before your favorite drink or dessert arrives at your table, there’s a carefully planned journey happening behind the scenes. From the spark of an idea to the moment it lands on your table, there’s an entire process built on creativity, precision, and fresh ingredients. And it all starts in a place you don’t usually see: our production facility, where ideas turn into recipes and recipes become the products you know and love.
To give you an insider’s perspective, we talked with Vasileios, the Research, Development, and Production Manager. With years of experience guiding product creation, Vasileios plays a crucial role in maintaining the quality and innovation behind every item we produce. His insight sheds light on just how much thought and care goes into every bite and sip.
Planning is key. Vasileios explains that the Research and Development team works well in advance, often developing new products a full season before they arrive in stores. This head start allows them to test and refine recipes, making sure every flavor, texture, and presentation meets the highest standards. This proactive approach means that while you are enjoying spring and summer offerings, the team is already perfecting what you’ll see on the menu in autumn and winter.
When it comes to quality, he sums it up simply:
“We don’t work with artificial colors, we don’t work with additives.”
Tsiamis Vasileios, Research, Development, and Production Manager
The commitment to natural ingredients and daily freshness is a promise to our customers. It reflects our belief that great taste starts with honest, high-quality ingredients, carefully prepared every day. Our desserts and drinks are made fresh daily to ensure they taste delicious and also maintain the authenticity our customers expect.
This dedication to natural ingredients has paid off. For example, our Banana Pudding, a product that took over a month of development eight years ago, has since become one of our most popular treats. It’s a shining example of how patience, testing, and listening to customer feedback can lead to lasting favorites.
When you visit one of our locations, what you’re enjoying is the result of planning, passion, and high standards that begin long before the doors open. Behind every cup and every plate is a team that puts heart into their craft, all so that you can enjoy something simple, delicious, and made with care.